Customer Satisfaction Feedback Form

Introduction

Clyde Pumps Incorporating Weir Pumps Glasgow was formed in May 2007 when Jim McColl (chairman and chief executive of Clyde Blowers) announced the acquisition of Weir Pumps (Glasgow) from the Weir Group plc. Since May we've been working to maintain the same high standards we've always offered our customers and continue to look for ways we can improve. To help in our continuous improvement we would appreciate 5 mins of your time to complete the short survey below.

Contact Information

Title

First Name

Family Name

Company

Main operating sector

Job function

Country

E-mail Address

Telephone No.

including country code

As part of our quality improvement process we may wish to follow up on this survey with you. Please tick this box if you would prefer not to be contacted.

How do we perform ?

Please answer the following questions with a score from 1 to 7, where 1 is very poor and 7 is excellent.

If the question is not relevant to your dealings with Clyde Pumps then just leave unscored.

1. Pre Order Activity

a) How do you rate your interactions with our sales and marketing personnel?

b) How do you rate our responsiveness during the tender stage?

c) How do you rate the quality of our tender submission?

2. Contract Execution / Project Management

a) How do you rate your interactions with projects / technical personnel during contract execution?

b) How do you rate the quality of the documentation supplied during contract execution?

3. On Time Delivery

a) How do you rate our hardware delivery performance?

b) How do you rate our contract documentation delivery performance?

4. Quality

a) How do you rate the quality of our products?

b) How do you rate the quality of our spares and service provision?

5. General

a) How do you rate our capability to offer a pump suitable for your application?

b) How do your rate the commercial competitiveness of our offering compared to alternative suppliers?

c) How do your rate the technical features of our offering compared to alternative suppliers?

d) How do you rate the Clyde Pumps website?

Any other Comments?

Please use the box below to provide additional feedback on Clyde Pumps Incorporating Weir Pumps Glasgow, particularly any suggested improvements we could make.